Frequently Asked Questions
It’s not you, we promise! There was an issue with how the parts were packed, which may make assembly trickier than expected. Don’t worry—this doesn’t affect the scooter’s quality, just how it’s put together. Use this LINK to access the updated Assembly Instruction Sheet, which will guide you step-by-step. Feel free to download, print, and keep it handy with your manual for future reference!
The scooter is 100% safe to use if it is suffering flickering issues with the lighting. We’re here to help resolve it quickly, and we’ll provide you with the correct battery compartment door that will fix the problem.
No worries, it’s an easy fix! You can order a replacement battery compartment door for free. Just click here to place your order for a $0.00 replacement part. Once installed, your scooter will be back to fully functional. If you need any assistance during the process, feel free to reach out via our chat feature or send an email to support@vuemobility.com, and we’ll be happy to help!
No special tools are required. The tool that is required is the combination Hex key and screwdriver that you received with the product. It's as simple as replacing the batteries, but you are just changing the door.
It's easy! You can order the replacement part for free by clicking here to place your $0.00 order. No need to contact us directly—just provide your shipping info at checkout, and we’ll get the part sent to you right away. We’ve got your back!
Once you contact us, we’ll ship the fix kit as our top priority. Delivery times may vary depending on your location, but we aim to get it to you as soon as possible.
You won’t. It’s the same process you would use to replace the batteries, except this time, you are just swapping the door. Don’t worry! If you run into any problems, you can reach out to us for assistance, and our team will walk you through the process.
No, the fix kit and shipping are completely free. We’re committed to ensuring your scooter is working correctly and standing behind our warranty.